Strategic Objective 1.3
Streamline Business Processes And Make Strategic Use Of Technology
This is important because it allows us to:
- Increase customer satisfaction by allowing customers to access services according to their preferred channels.
- Adopt a process of continuous improvement by assessing services and eliminating systemic barriers to the delivery of superior customer service.
Strategic Initiatives
1.3a Empower customers by increasing self-service options working in tandem with the E-Government Steering Committee.
1.3b Adopt a continuous improvement strategy. Identify mission-critical services, document customer interactions and workflows, and analyse and restructure processes to make them more streamlined, effective and customer-friendly.